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Welcome to TwinCall ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, software, products, and services (collectively, the "Services"). By accessing or using TwinCall, you agree to these Terms. If you do not agree, please do not use our Services.
Acceptance of Terms
Welcome to TwinCall ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, software, products, and services (collectively, the "Services"). By accessing or using TwinCall, you agree to these Terms. If you do not agree, please do not use our Services.
Our Services
TwinCall provides AI-powered voice assistant and business communication services designed to answer calls, schedule appointments, capture leads, provide customer support, and integrate with third-party business systems.
We may modify, improve, suspend, or discontinue features at any time.
Account Registration
You agree to:
Provide accurate and complete account information.
Keep your login credentials secure.
Notify us immediately of any unauthorized access.
Be responsible for all activity occurring under your account.
Subscription & Billing
Acceptable Use
You agree not to use TwinCall to:
Violate any applicable laws or regulations.
Harass, threaten, or impersonate others.
Transmit unlawful, abusive, or fraudulent content.
Distribute malware or harmful software.
Interfere with the operation or security of the Services.
Attempt unauthorized access to our systems or other users' accounts.
Use the Services for illegal robocalling, spam, or deceptive activities.
AI Responses
TwinCall uses artificial intelligence to generate conversational responses.
While we strive for accuracy, AI-generated responses may occasionally be incorrect or incomplete.
You remain responsible for reviewing and verifying important business information before relying on AI-generated content.
Call Recording & Compliance
Depending on your configuration, TwinCall may record, transcribe, summarize, and analyze phone conversations.
You are solely responsible for complying with all applicable call recording, consent, privacy, and telecommunications laws in your jurisdiction.
Third-Party Integrations
TwinCall may connect with third-party services such as:
Calendar providers
CRM platforms
Phone systems
Scheduling software
Automation platforms
We are not responsible for the availability, security, or performance of third-party services.
Your use of those services is governed by their respective terms and privacy policies.
Intellectual Property
All software, designs, branding, trademarks, content, graphics, logos, and technology provided through TwinCall remain the exclusive property of TwinCall or its licensors.
You receive a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
Customer Data
You retain ownership of your business data.
By using the Services, you grant TwinCall permission to process, store, and transmit your data solely for the purpose of providing and improving the Services.
Privacy
Our collection and processing of personal information is governed by our Privacy Policy.
By using TwinCall, you acknowledge that you have reviewed our Privacy Policy.
Availability
While we aim to provide reliable service, we do not guarantee uninterrupted or error-free availability.
Maintenance, outages, third-party failures, or circumstances beyond our control may affect service availability.
Disclaimer of Warranties
The Services are provided "as is" and "as available."
To the fullest extent permitted by law, TwinCall disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, TwinCall shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data arising from your use of the Services.
Our total liability shall not exceed the amount paid by you to TwinCall during the twelve (12) months preceding the event giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless TwinCall, its employees, affiliates, partners, and licensors from any claims, damages, liabilities, costs, or expenses arising from:
Your use of the Services.
Your violation of these Terms.
Your violation of applicable laws or third-party rights.
Suspension & Termination
We may suspend or terminate your account if you:
Violate these Terms.
Fail to pay subscription fees.
Use the Services unlawfully.
Engage in activity that threatens our platform or users.
You may stop using the Services at any time.
Changes to These Terms
We may update these Terms periodically.
If material changes are made, we will post the updated version with a revised "Last Updated" date.
Continued use of the Services constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which TwinCall operates, without regard to conflict of law principles.
By accessing or using TwinCall, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.